Please read the attached pages carefully in preparation for packing and shipping your bike
We strongly recommend taking your bike to your local bike shop and having it professionally packed. If it’s packed at a bike shop there will be less risk of damage or additional assembly charges related to improper disassembly.
When packing your bike, remember TAPE LINES! Mark your seat post height, and your handle bar and aero bar positions, with tape. This will ensure proper positioning and fit when assembling.
Bikes can be shipped in bike specific cases or cardboard bike boxes. Both boxes require some bike disassembly which will require tools for reassemble at your destination.
Frequent travels should consider purchasing a bike specific case which will protect your bike during transit. These cases feature handles, straps and wheels, which protect and ease the shipping and handling of your bike.
Special guidelines for Bike Shipping
- Carbon frames. We insure carbon frames but not for full replacement unless they are completely lost. If there is damage to your carbon frame we work with a company which specializes in carbon frame repair. Contrary to popular belief a carbon frame can be repaired.
- Pedals. Remove your pedals prior to shipping and take them with you. We are not responsible for lost pedals.
- Helmets. Take your helmet with you. It is not safe to ship your helmet. If the box were to take a hit where the helmet is at and compromise the helmet you may not know this. If you were to take a serious fall on your bike your helmet may not protect you as you might expect.
- Loose items. There should be no loose bike parts, screws, skewers,etc in the box. These items can potentially fall out while in transit.
- Computers. Remove them and take them with you.
- Soft Cases. We do not recommend packing your bike in soft cases.
Please note we do not insure bikes packed in soft cases.
General Bike Packing Tips Remove the pedals, seat/seatpost. Remove road bike's front brake. Release mountain-bike front brake cable. Remove handlebars (or bars/stem). Remove the front wheel and quick release. Bag or box all removed small items. Ensure parts and frame can't hit each other. When packing a cardboard box, tie the parts to the bike. If you're using a cardboard box, pack tape to seal the box on the return leg. Carry cycling shoes, shorts and jersey in case/box. Let some air out of your tires. Bring a quality frame pump for tire repairs if your mini-pump won't reach optimum pressure. Sleeping bags or soft clothing makes great padding and frees up room in other baggage.
How does Bike Insurance work? - Click here for insurance details
What if my bike is damaged? - Click here to file a claim
